Managed IT Support
Proactive monitoring and a help desk that answers. Problems get fixed before your team files a ticket.
Managed IT · South Africa · Pan-African
Simplifying IT for a complex world.
RV-ESC keeps African businesses running — proactive managed support, Microsoft 365 and Azure done properly, and a team that answers when something breaks at 2am.
99.9%
Uptime guarantee on managed infrastructure
24/7
Support cover for contract clients
30–40%
Typical reduction in overall IT spend
5–500
Employees supported per client
What we do
Where your IT is taken care of.
Five services that cover the whole estate — the machines, the cloud, the data, the website and the buying. One partner, one number to call.
Cloud Services & Microsoft 365
Microsoft 365 and Azure, configured and secured properly, so your team can work from anywhere without exposing the business.
Backup & Disaster Recovery
Tested, monitored backups and a recovery plan that has actually been rehearsed, not just written down.
Why RV-ESC
Built for how African business actually works.
Templates written for another continent do not survive contact with loadshedding, import lead times and intermittent connectivity. Ours were not.
We know the terrain
Power interruptions, connectivity gaps, hardware lead times and POPIA obligations are designed into the solution from the start, not discovered afterwards.
Certified where it counts
Microsoft 365 and Azure certified. Your tenant secured properly, your licensing right-sized, and your investment actually used rather than merely paid for.
Senior people, not scripts
When you call, you reach someone who can resolve it. No tiered queue, no reading from a flowchart, no explaining your business again to a new name each time.
Trusted by African businesses
In their words
What clients say.
We stopped noticing our IT, which is the highest compliment I can pay it. Things get fixed before we have finished writing the email about them.
Name to confirm
Role, company — pending approval
The licence audit paid for the first six months of the contract on its own. We had been paying for seats nobody had logged into in over a year.
Name to confirm
Role, company — pending approval
When the server failed we were trading again the same afternoon. The restore had been rehearsed twice, so nobody had to improvise.
Name to confirm
Role, company — pending approval
Draft wording awaiting client sign-off — confirm the quote and attribution with each client before publishing.
Certified & accredited
Slots for partner and certification badges you are entitled to display.
How we work
Four steps to IT you stop thinking about.
No long procurement cycle and no obligation to replace everything at once. We start by telling you the truth about what you have.
01
Assess
A full audit of your devices, servers, licences and security posture, with a plain-language report on what is at risk.
02
Plan
A prioritised plan with costs attached, separating what must be fixed now from what can wait a budget cycle.
03
Implement
Work scheduled around your trading hours, with monitoring, backup and security in place before we call it done.
04
Support
Continuous monitoring and help desk, plus a quarterly review that turns recurring problems into permanent fixes.
Common questions
Answers before you call.
A fixed monthly fee covering proactive monitoring of your systems, unlimited help desk support, security patching, antivirus management, user administration and regular reporting. The intention is that most problems are dealt with before they interrupt anyone's work, and that your IT cost becomes predictable rather than a series of surprise invoices.
We are based in Johannesburg and cover Gauteng for on-site work, but the majority of what we do is delivered remotely. We support clients across South Africa and the wider African continent, and our solutions are designed around the connectivity and power realities of operating here.
Critical issues that stop your business trading are triaged immediately, with an initial response within one business hour as standard. Contract clients have 24/7 cover, so an out-of-hours failure does not wait until the next morning.
Yes, and it is a common arrangement. We provide the tooling, monitoring, after-hours cover and specialist depth that is hard to justify hiring for, while your internal person keeps the day-to-day relationship with staff.
Yes. We are Microsoft 365 and Azure certified, which matters most in the detail: tenant security configuration, licensing that matches actual use, and migrations that do not lose data.
Managed services are quoted as a fixed monthly fee based on the number of users and devices we support and the level of cover you need. Projects such as migrations, website builds and hardware procurement are quoted separately and up front. We will not start work on a number you have not seen.
Get your free IT security assessment.
A two-minute health check, then a straight answer on where you are exposed. No obligation and no sales script.
