Cloud Services & Microsoft 365
Microsoft 365 and Azure, configured and secured properly, so your team can work from anywhere without exposing the business.
Managed IT Support
IT support that gets there first.
Most IT problems announce themselves hours before anyone notices. We watch for them, fix them quietly, and keep your people working.
The problem
Reactive IT is expensive IT.
Waiting for something to break before you deal with it is the most costly way to run technology. Every unplanned outage costs a day of billable work, and the fix always lands at the worst possible moment.
RV-ESC monitors your machines, servers and network continuously. Disk failures, expiring certificates, failed backups and security patches get handled on our side, usually before anyone on your team notices anything was wrong.
Included
What managed support covers
- Unlimited help desk by phone, email and remote session
- Proactive monitoring of servers, endpoints and network hardware
- Patch management and security updates across every device
- On-site call-outs in Johannesburg and greater Gauteng
- Antivirus, endpoint protection and security management
- User onboarding and offboarding, done properly
- Asset register so you always know what you own
- Monthly reporting on tickets, uptime and recurring problems
Who it is for
A good fit if…
- Businesses of 5 to 500 staff with no in-house IT team
- In-house IT managers who need after-hours and overflow cover
- Finance, retail and professional services firms with uptime obligations
- Companies tired of paying an hourly rate to the same problem twice
How it works
From first call to steady state.
Every engagement starts with an honest audit. You will know what you are buying and why before anything is invoiced.
01
Audit
We document every device, licence, server and line on your network, and tell you plainly what is at risk.
02
Stabilise
We fix what is already broken, close the obvious security gaps, and get monitoring agents deployed.
03
Maintain
Patching, monitoring and help desk run continuously. You get a monthly report you can actually read.
04
Improve
Quarterly reviews turn recurring tickets into permanent fixes, so your ticket volume falls over time.
Questions
Managed IT Support, answered.
Critical issues that stop your business trading are picked up immediately, and our standard commitment is an initial response within one business hour. Anything logged through the 24/7 line is triaged as it arrives.
Yes. Remote support covers your staff wherever they work, and cloud-managed devices can be secured and patched without ever coming into an office.
No. We start with what you have, document it, and only recommend replacement where hardware is genuinely at end of life or costing you more in downtime than a replacement would.
Help desk support is unlimited within your agreement. We would rather you called early than sat on a problem watching a meter run.
Related
Works well alongside
Backup & Disaster Recovery
Tested, monitored backups and a recovery plan that has actually been rehearsed, not just written down.
Let’s talk about your managed it support.
A free consultation, an honest assessment, and a written quote before any work starts.
